Forums General 503 error when logging into pro

  • This topic has 2 replies, 2 voices, and was last updated 9 years ago by AvatarBrian Reinhart.
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    • #70686
      AvatarBrian Reinhart
      Participant

        Hello,

        I get the following error when I try to log into the pro site to see the daily Rx. 
        503: Service Temporarily Unavailable
        Too many IP addresses accessing one secure area!
        Please contact Support if you need assistance

        I’ve tried it across multiple devices and I get the same error. Is anyone else experiencing this?
        Mike

      • #73646
        AvatarROBERT KUNKEL

          Hi,

          Yes, i also had the same issue twice. Someone of technical support – e.g. Dave – has to reactivate your account, because your IP address changed too many times for a period of one month or similar. It is a kind of security restriction.

          Contact -> Report Technical problem

          You can also try to use only your home WLAN connection to avoid the problem when you also use your mobile phone for mobilitywod.

          Best Greetings
          Felix

        • #73647
          AvatarBrian Reinhart
          Participant

            Felix, 

            Thanks I sent them an email. 
            Hopefully they can figure out a work around because I am deployed and we connect to the local internet thru a VPN so our IP address is always changing. 
            Mike
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