Hi,

Yes, i also had the same issue twice. Someone of technical support – e.g. Dave – has to reactivate your account, because your IP address changed too many times for a period of one month or similar. It is a kind of security restriction.

Contact -> Report Technical problem

You can also try to use only your home WLAN connection to avoid the problem when you also use your mobile phone for mobilitywod.

Best Greetings
Felix